Frequently Asked Questions
Everything you need to know about your Skinstation journey.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy for skincare products?
We offer a 30-day return policy for unopened and unused products in their original packaging. For hygiene reasons, we cannot accept returns on items that have been opened or tested.
Are your products cruelty-free and authentic?
Yes, Skinstation only stocks 100% authentic products sourced directly from authorized distributors. We prioritize brands that align with cruelty-free and ethical manufacturing standards.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout which deliver within 1-2 business days depending on your location.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Can I get a consultation for my skin type?
Absolutely! Our team of skin experts is available via live chat or email to provide personalized product recommendations tailored to your specific skin concerns and goals.